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Frequently Asked Questions
BEFORE YOU ORDER
Ergonomics does not have to be complex, neither does it have to cost you an arm and a leg. That's why we meticulously designed the ErgoTune to be incredibly adjustable across 11 points from head to toe, allowing just about anyone to achieve a perfect ergonomic fit. Despite how affordable it is, we haven't compromised on its components either. With a made-in-South Korea hydraulics system and a unique mesh upholstery weaved in Germany, rest assured that the ErgoTune will support you for the decades ahead. Because you deserve to feel your best every single day of the week.
The ErgoTune is recommended for users up to 130kg, and between 150cm-180cm tall for the optimal sitting experience.
More importantly, the ErgoTune is made to fit to everyone's unique body shape, and comes with more than 11 points of adjustments.
The ErgoTune will easily fit under any desk 67.5cm tall (floor to bottom of desk), and 61cm wide.
The ErgoTune's castors are PU (Polyurethane)-coated and contain industrial-grade stainless steel ball bearings. Rest assured that they do not leave scratches regardless of your flooring type.
The ErgoTune's DuraWeave™ hybrid mesh upholstery combines the durability of fabric, together with the durability of mesh. Weaved in Germany, it is built to maintain it's shape even after years and use.
Both ErgoTune Supreme and ErgoTune Classic are made to our exacting standards. However, there are a few key differences:
1. The ErgoTune Classic does not bear the TriTune™ headrest, unlike the ErgoTune Supreme. This is suitable for individuals who do not need a headrest or find that having one is intrusive for your daily activities.
2. The ErgoTune Classic has a 4D armrest, which is height and width-adjustable. The ErgoTune Supreme has the GyroBrace™ 5D armrest instead, which is height-adjustable and freely rotatable.
3. The ErgoTune Classic's base is made from nylon polyamide, whereas the ErgoTune Supreme's base is made from aluminium.
For detailed comparison, refer to the comparison table here.
We demand that the ErgoTune meets our specifications from head to toe, so each part is sourced from a different nation before being assembled. Not only do they meet our standards, they also meet the strict requirements of multiple international awarding bodies. For example, its DuraWeave™ hybrid mesh upholstery is traditionally weaved in Germany and is certified by the ISO, FR-One, and OEKO-TEX. Its Class-IV-rated hydraulics system is constructed in South Korea and has been officially certified by BIFMA (Business + Institutional Furniture Manufacturers Association).
Due to Covid-19, showroom in Australia will be closed and the latest details will be provided once confirmed.
DELIVERY & ASSEMBLY
Ground shipping is free within NSW. There's a $39 shipping cost per chair to other states. We also offer promotions for free shipping from time to time, so keep a lookout for them!
Orders are shipped from our warehouse in Sydney, NSW. We typically deliver in 5-10 working days*. Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
Exceptions may apply for particularly distant or inaccessible locations.
*ErgoTune will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.
Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
While we’d love to offer this option, our products and packaging are very bulky and heavy, so we’re unable to deliver them to PO boxes and pick-up shops. However, if you require assistance with shipping, please write in to support@au.ergotune.com. They’ll be happy to assist you.
The ErgoTune is designed to be assembled quickly and with minimal fuss.
The package includes all necessary tools and detailed assembly instructions. It takes only six steps and 20 minutes to get the ErgoTune up and running.
See here for detailed assembly instructions.